Terms and Conditions

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Legal Notice
  • All notices from YourNeotech to You may be posted on our Web site and will be deemed delivered within thirty (30) days after posting. Notices from You to YourNeotech shall be made either by e-mail, sent to the address we provide on our Web site, or first class mail to our address at:

    840 W 9th St.Suite C

    Upland, CA 91786

    Delivery shall be deemed to have been made by You to YourNeotech five (5) days after the date sent.

  • Use Of Site
  • This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. YourNeotech and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if YourNeotech believes that customer conduct violates applicable law or is harmful to the interests of YourNeotech and its subsidiaries.

  • Privacy Policy
  • YourCare Medical is highly sensitive to the privacy interests of consumers and believes that the protection of those interests is one of its most significant responsibilities. In acknowledgment of its obligations, YourCare Medical  has adopted the following Privacy Policy applicable to information about consumers that it acquires in the course of its business:

    1. Acquisition of Information. We do not acquire any more information about consumers than is required by law or is otherwise necessary to provide a high level of service efficiently and securely.

    2. Our Employees and Privacy. We train all of our employees about the importance of privacy. We give access to information about consumers only to those employees who require it to perform their jobs.

    3. Security Measures. We make access to privacy-sensitive information subject to rigorous procedural and technological controls, consistent with legal requirements and the demands of customer service.

    4. Disclosure to Third Parties. We will provide individually-identifiable information about consumers to third parties only if we are compelled to do so by order of a duly-empowered governmental authority, we have the express permission of the consumer, or it is necessary to process transactions and provide our services.

    5. Privacy and Our Business Partners. When we make our technology or services available to business partners, we will not share with them any more consumer information than is necessary, and we will make every reasonable effort to assure, by contract or otherwise, that they use our technology and services in a manner that is consistent with this Privacy Policy.

    Questions. If you have questions about this privacy policy, please send an e-mail to info@yourcareonline.com


  • Shipping & Delivery
  • You can trust that your order will be quickly processed and safely delivered. We can ship products anywhere in the United States using the shipping method of your choice. 


    When you place an order we will estimate delivery dates based upon the availability of your item(s), shipping method selected and your shipment’s destination. Our shipping charges are determined by the total dollar amount of your order, excluding applicable sales tax. 

    Some products cannot be shipped to international destinations so please submit a message to us from the Contact Us page if you would like to discuss international ordering options.

  • Sales Tax
  • YourNeotech charges sales tax for merchandise ordered on this Web site based on the applicable state sales tax rate and the location to which the order is being shipped.

  • Return Policy
  • Conditions of Sales and Use policy

    -     All returns are subject to a 25% restocking charge

    -     No merchandise may be returned after 30 days

    -     Damaged Merchandise and Short shipments must be reported within 48 hours of receipt otherwise the customer accepts the invoice as true and accurate

    Commercial Warranty

    -      To the extent permissible  YourCare Medical will make available to its customers the manufacturer's warranties. The sole and exclusive liability of YourCare Medical shall be refund of the purchase price or replacement of a product. In no event shall  YourCare Medical be liable for incidental or consequential damages. YOURCARE MEDICAL EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

    -      Customer assumes all costs in shipping to us, and we assume the cost in shipping back to the customer. All replacement/repaired products are shipped UPS Ground unless a rush is requested. The cost of such a shipping upgrade is to be paid by the customer prior to shipment.

    Order Cancellation Policy

    -      Please submit any cancellation via email to info@yourcareonline.com, or call Customer Service at 714-441-5888

    -      Email cancellations must contain the following: First name, last name, order number, and email address. This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions in regards to canceling your order.

    -      Every effort will be made to accommodate the cancellation of your order, providing your order has not been charged and/or shipped out. In the event that a cancellation was submitted (via email or phone), and your order has shipped, we will gladly refund the purchase amount - less return shipping and a 25% restocking charge. 

    Refund/Exchange Policy

    -      We offer a 30-day Money Back Guarantee on almost every product we offer. Please call customer service at 714-441-5888 in advance to obtain an RMA number (Return Merchandise Authorization) within 30 days of purchase date.

    -      Return merchandise with RMA number to:

    840 W 9th St.Suite C

    Upland, CA 91786 

    -      Refunds sent without an RMA number will be returned to sender.

  • Store Hours
  • Hours of Operations:

    Customer Service Support from 9:00 am to 6:00 pm USA Pacific Time (Extended Customer Service hours are available for some product groups and via Online support). Information may be available by e-mail beyond normal hours.

    Sales and Support:

    Phone: 714-441-5888
    Fax: 888-349-8837
    Email:  info@yourcareonline.com